How do I disable my antivirus/ad-block browser extensions?

Sometimes antivirus and ad-block browser extensions (such as Norton, Avast, McAfee and Adblock) can prevent the game from functioning properly. If you are encountering strange or inconsistent game behavior, we recommend disabling these extensions while you are playing Criminal Case.

TABLE OF CONTENTS

Below are instructions explaining how to either disable your extensions one by one or how to play without using extensions. If you have doubts about which extensions need to be disabled, we recommend following the instructions on how to "play without extensions."

Click on the browser you use to be guided to the according section:

I. How to disable problematic extensions one by one 

     a. Chrome (Version 31+)

     b. Firefox (Version 25+)

     c. Internet Explorer (Version 11)

 

II. How to play without extensions (without having to disable them)

     a. Chrome (Version 31+)

     b. Firefox (Version 25+)

     c. Internet Explorer (Version 11)

I. How to disable extensions one by one 

a. Chrome (Version 31+)

1.  Click   > Tools > Extensions

2. Uncheck "Enable" next to any antivirus or ad-block extensions that you may have (such as Norton, Avast, MaAfee, AdBlock). You may need to restart your browser for the changes to take effect. 

GO BACK TO TOP

b. Firefox (Version 25+)

1. Use the keyboard shortcut Ctrl + Shift + A to access your "Add-ons Manager" then click "Extensions."

2. Locate any antivirus or ad-block extensions that you may have (such as Norton, Avast, MaAfee, Adblock) and click "Disable." You will need to restart your browser for the changes to take effect. 

GO BACK TO TOP

c. Internet Explorer (Version 11)

1. Click the Tools button  > Manage add-ons

2. Click "Toolbars and Extensions" and select any antivirus or ad-block extensions that you may have (such as Norton, Avast, MaAfee, Adblock). 

Once the add-on that you wish to disable is selected, click the "Disable" button in the lower right hand corner of the window, then click "Close." 

You may need to restart your browser for the changes to take effect. 

GO BACK TO TOP

B. How to play without extensions (without having to disable them)

a. Chrome (Version 31+)

1. Right click the Chrome icon on the desktop or taskbar. Select “New incognito window.”

2. Load and play Criminal Case as normal.

b. Firefox (Version 25+)

1. Click the Firefox menu button  > hover over "Help" to open help menu > click "Restart with Add-ons Disabled."

2. Two confirmation windows will pop up: Click "Restart." Click "Start in Safe Mode." Firefox will now open without add-ons.

3. Load and play Criminal Case as normal.

c. Internet Explorer (Version 11)

1. Click on the Start Menu > All Programs > Accessories > System Tools > Internet Explorer (No Addons).

2. Load and play Criminal Case as normal.