Tuesday, July 9, 2013

Purchase by mobile not credited, what do I do?

Why it happens

There are several steps managed by Facebook before you get your Criminal Case Cash. Sometimes this process stops "midway". 
When it happens, you receive the equivalent of your purchase in Facebook Credits in your Facebook account, instead of Criminal Case Cash in game.

How to look for your Facebook Credits

You can check the amount of Facebook Credits you have in your Facebook payments settings. It appears at the top of the page (see screenshot below).
Facebook_Credits_Account_2.jpg

How to use your Facebook Credits in game

To use your Facebook Credits, follow these steps:
  1. Go to your game map and click on the Cash bar at the top

    Cash_Bar_2.jpg
  2. The Cash pop-up appears. Click on the same amount you previously purchased with your phone

    Mobile_Payment1.jpg
  3. A Facebook pop-up appears, showing you the price of the item in Facebook Credits and the amount of Facebook Credits you have

    Mobile_Payment2_11.jpg
  4. Click on the "Buy" button

    Mobile_Payment3.jpg
 Please note that you will not be charged again.

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